I have purchased about 7 vehicles from Ken Pollock Nissan. The sales staff is polite and do not give you a run around. The service department is one of the best I've ever seen. Dave and Keith go out of their way to accommodate the service date that you need. They are polite courteous and most of all honest. I highly recommend their service department.
- Angelo, Berwick, Pa
All car dealerships should be as good as Ken Pollock Nissan.....but they are not. I had been considering several different make and model new cars, and had stopped at a number of dealerships in the Wilkes Barre Pa area. Quite frankly, some other dealerships in the area act like they don't even want your business.
At Ken Pollock's, I was treated like I was an old dear friend who had stopped by. After my experiences at those "lesser" dealerships, Ken Pollock's was like a "breath of fresh air"......so I purchased a new Nissan....and I am very happy! This is my first ever Nissan, and prior to this purchase, I had not known anyone at Ken Pollock's....but after my experience, I am going to heartily recommend this dealership and product to all of my friends!
- Dave Klutchko
My wife and I appreciate the friendly and courteous staff. Service appointments are easy and convenient.Keep up the good work!
- Jim King
I leased a 2013 Sentra. The experience was a good one. The sales people were very friendly and informative I thought the deal was fair and am looking forward to see what kind of maintenance service I get in the future months.
- Joseph Guydosh
Great Service and friendly sales personnel! 4 Cars & trucks in my family are from Ken Pollock nissan
- Jamison Whitesell
It was a very enjoyable experience. Staff was informative and helpful. Salesman and sales manager were very honest and friendly. Deal was strait forward, something poorly lacking at other places. Much better than at the other two dealerships we recently shopped at.
- John Gray
I started by building online and after being contacted was quickly seen for a test drive and happily taken care of at the dealership
- Michael Binder
Always great service at Ken pollack nissan since day one with the purchase of my nissan titan pro -4x. Â I would definitely recommend anyone to go check them out. Â The rewards program is great and it helps you save some money.
- Ray E.
No Hassle, no feeling pressured. This is why I will strongly recommend buying or leasing Â a car from Ken Pollack Nissan. My salesperson Jeff Smith was great. I was tired of being pressured into buying a car at other nearby car dealers. Jeff my salesperson, @ Ken Pollack Nissan on Mundy St. behind the Wyo Valley Mall, was a breath of fresh air. We were looking for a vehicle and had visited many nearby dealers but when I visited Ken Pollack and talked to Jeff Smith, everything changed. He met every need we Â had. I told him what I could afford, and he made it happen. We love our new Nissan Rogue. I had many to choose from. It has all the options I wanted. Thank you Jeff Smith for working your magic & making it all happen Â so quick and easily. Other dealers could take a lesson from the Ken Pollack staff. They really treat their customers with respect. You won't be intimidated at Ken Pollack. Financing was a fast & a no stress Â experience. Thank you!
- M.M Pittston, Pa.
I broke down on I-80 and because I have in-laws in the W-B area, I had my truck towed to Ken Pollack. They took the vehicle in immediately. It needed a part that they didn't have in stock so they removed the required piece from a new vehicle on their lot and installed it, saving me a two-day wait for the part to arrive. I couldn't be more grateful for their willingness to help out.
- Bob H.
Everytime that I have had to have my car serviced or repaired, I received nothing but courtious, prompt, friendly and competent results. This is my evaluation of the service department ONLY. I would highly recommend this service group to anybody.
- Dav V.
At Ken Pollock Nissan they say they want you to be happy with your vehicle. After having dealt with another area Nissan dealer with very poor customer service, I was skeptical about KP Nissan. They backed up their words with excellent service. Cant say enough about my salesperson-Jesse. I had many questions about several different vehicles. He is up on the entire vehicle inventory. Was great to deal with
- Charles, Hazleton, Pa
Love my new Altima, just what i was looking for. There was NO pressure from anyone, not like some other dealerships we visited.our salesman Jesse Kivler was very knowledgeable,courteous, and. patient. during the process of buying the car, I decided I wanted a remote car starter..Keith in service was very accommodating and had it installed while i was in the process of picking up the car so I wouldn't have to take time out to come back! thank you all for a great experience!
- T. Pringle, Pa
I was offered a shuttle ride or lender car as the service I needed would take approximately 3 hours. I opted to wait and read a book, which free fresh coffee was provided during the wait. Car was taken in before 7 a.m. appt., they were also going to take care of a recall notice I showed them, so I would not have to come back another day. Car was done in less then 3 hours, all employees I encountered were very professionally and polite. Waiting area was immaculately clean. Ken Pollocks is a top notch Nissan dealership
- Christine A.
Excellent service, sales, etc. I have purchased 5 Nissan's in the past 30 years and Ken Pollock's Team is awesome
- Bill W.
All of my interactions with Ken Pollock Nissan have been satisfying and pleasant. Their staff are courteous, welcoming, knowledgable, well-trained, skilled and fast. Love Ken Pollock Nissan!
- Eric, WB, PA
Smooth buying process from start to finish. No pressure sales staff a pleasure to work with. Fair price given on trade-in. Treated as a true customer.
- F, Shavertown, Pa
I bought a new Rogue in 2011 from Pollock Nissan and actually enjoyed the entire process, something that I can't say about any of my previous new car purchases. They have a huge inventory with fair pricing, a knowledgeable no-hassle sales staff, great follow-up service, and a new state-of-the-art showroom and service facility. They truly show you their appreciation for your business during the purchase process and follow-up service. We just purchased a new '14 Rogue as a 2nd car and had the same experience as with our first purchase. I always recommend this dealership and their vehicles when friends ask. Check them out, you won't be disappointed
- Drew, Dallas, Pa
We just bought ANOTHER car from Ken Pollock. We love the staff, they are very friendly and helpful! Service is excellent, they go above and beyond to make sure that the customer is satisfied and taken care of!
- Pat D.
We found the Frontier we wanted on line and made a call to Fred Benson at Ken Pollock Nissan. Great guy! Within 15 minutes we had worked out a deal that saves me nearly $4000 over the course of the loan from what I could get from the NYS dealers. For that kind of savings I can (and did) drive 3 hrs each way. The whole process was quick and about as enjoyable as any vehicle purchase we have ever made. Great bunch of people. My truck was ready to go when we got there and in less than an hour we were back on the road headed north. Love It!
I took my car to the Nissan dealer because my tire pressure light came on. They took me right in on my way home from work. They checked and I had a nail in my tire and they fixed it immediately. I couldn't be more satisfied. I have been completely satisfied with any service I had from the 2 locations near my house. I have my certified used car for over a year now and I don't have 1 single complaint. I am so glad I chose a Nissan.
-B, Wilkes-Barre, Pa