Reviews

David the service advisor was very honest with his promises. From beginning to end on installing the belts I am very satisfied. David was also both extremely helpful and professional. I look forward to doing business with him in the future.

Awesome service

Very nice dealership. Very efficient, and we're very nice to tighten the bolt on my windshield wiper and put my wipers on. Definitely will return for anything I need or to purchase a new auto. Much better than Tom Hesser where I purchased my car they are awful !

Allen Berlew was hands down the nicest and most helpful person I have ever dealt with in my 13 years of getting cars repaired. Kept me up to date and had my vehicle back to me sooner than expected! Highly reccomend his service!

I went to the service to find out what caused the smell coming from the engine and the loss of fluid in the radiator. They were very nice and detected the problem. They did not have the hose that needed to be replaced. Ordered the part from NY. Next time it will be replaced. The cost is high but I think it is worth it.

Fast and professional and if you know anything about dealing with a dealership, that’s uncommon. Knowledgeable and are not looking to sell you a bunch of things you don’t need.

This was the third vehicle I purchased from a Ken Pollock dealership. The fact that I went there a third time says a lot about my first two experiences. All three encounters were positive, pleasant and productive. Their willingness to negotiate is a testament to the entire sale/purchase process. It will be my first stop next time I am in need of a vehicle.

Was pleasantly surprised that Nissan covered my Transmission Replacement 100%, and with the time it took to be completed! The Service Team, especially, Mike White,at Ken Pollock,on Mundy St.,in Wilkes-Barre, were exceptional. I appreciate everything that was done for me!

Got my first car here they’re super friendly and would help you out with everything and show you everything you need to know about your car

No pressure, good deal on new car. See Dyann.

Excellent as always

Dave in service and Mike in parts went above and beyond all expectations to satisfy my needs. I will recommend this dealership to everyone!!

My vehicle was done and ready before my appointment time even came to pass. The cost was also lower than what I anticipated.

Outstanding sales service from Dyann (sales rep...make sure you always ask for her!), Jacob and Monika (both from finance). After researching the car Ken Pollock Nissan had on their website and laying out a deal for the car over text messaging and phone calls with Dyann, I decided to take the risk and drive 4.5h from VA to buy the car. I was not disappointed! The car was as advertised, totally clean and ready to roll. We closed the deal and knocked out the paperwork in under an hour (a new record for me) and I was out the door back to VA. Again, ask for Dyann! She was a pleasure to work with!

The service team is outstanding. They explain what is being done to your vehicle and you are never surprised on the work and fee for the work. Very impressed with Ken Pollock Nissan service team.

Very good service and helpful ????

It was an amazing experience. I was in and out repair was completed quick and I was definitely happy with the service.

My husband and I have bought two cars here and we continue to get them serviced at this location. Mike in customer service goes out if his way to help. I was having car trouble in the snow and called him to ask a few questions about the safety of my car. He took the time to review my concerns with a technician and talk me through the issue. That is above and beyond!

This is my second car I have purchased from a dealership and I’m so glad I chose Ken Pollock for this one! Paul was so kind and knowledgeable about the vehicle. I will definitely be coming back in the future!

friendly and courteous staff, work was completed quicker than expected

Awesome service

Very nice dealership. Very efficient, and we're very nice to tighten the bolt on my windshield wiper and put my wipers on. Definitely will return for anything I need or to purchase a new auto. Much better than Tom Hesser where I purchased my car they are awful !

Allen Berlew was hands down the nicest and most helpful person I have ever dealt with in my 13 years of getting cars repaired. Kept me up to date and had my vehicle back to me sooner than expected! Highly reccomend his service!

I went to the service to find out what caused the smell coming from the engine and the loss of fluid in the radiator. They were very nice and detected the problem. They did not have the hose that needed to be replaced. Ordered the part from NY. Next time it will be replaced. The cost is high but I think it is worth it.

Was pleasantly surprised that Nissan covered my Transmission Replacement 100%, and with the time it took to be completed! The Service Team, especially, Mike White,at Ken Pollock,on Mundy St.,in Wilkes-Barre, were exceptional. I appreciate everything that was done for me!

No pressure, good deal on new car. See Dyann.

Excellent as always

Dave in service and Mike in parts went above and beyond all expectations to satisfy my needs. I will recommend this dealership to everyone!!

My vehicle was done and ready before my appointment time even came to pass. The cost was also lower than what I anticipated.

Outstanding sales service from Dyann (sales rep...make sure you always ask for her!), Jacob and Monika (both from finance). After researching the car Ken Pollock Nissan had on their website and laying out a deal for the car over text messaging and phone calls with Dyann, I decided to take the risk and drive 4.5h from VA to buy the car. I was not disappointed! The car was as advertised, totally clean and ready to roll. We closed the deal and knocked out the paperwork in under an hour (a new record for me) and I was out the door back to VA. Again, ask for Dyann! She was a pleasure to work with!

The service team is outstanding. They explain what is being done to your vehicle and you are never surprised on the work and fee for the work. Very impressed with Ken Pollock Nissan service team.

Very good service and helpful ????

It was an amazing experience. I was in and out repair was completed quick and I was definitely happy with the service.

My husband and I have bought two cars here and we continue to get them serviced at this location. Mike in customer service goes out if his way to help. I was having car trouble in the snow and called him to ask a few questions about the safety of my car. He took the time to review my concerns with a technician and talk me through the issue. That is above and beyond!

This is my second car I have purchased from a dealership and I’m so glad I chose Ken Pollock for this one! Paul was so kind and knowledgeable about the vehicle. I will definitely be coming back in the future!

friendly and courteous staff, work was completed quicker than expected

Work done on time and done properly. Facility very clean and staff was very friendly and knowledgeable.

Fast, affordable, ready before they said it would be. Who needs anything else!

Thank you Paul and Bill for your help with our recent purchases. We appreciated your input and knowledge regarding the vehicle and all of your assistance. Everyone there was very helpful , friendly, and professional. Again, thank you!

Our salesperson, Diane, was extremely helpful, friendly and professional. She answered all of our questions and reviewed all the features of our new truck. We didn't feel rushed or pressured. Our financial rep was also wonderful. She too covered all of our options and thoroughly answered our questions. We will highly recommend Ken Pollack Nissan to friends and family.

Dan is very knowledgeable and pleasant to deal with. Would highly recommend!

I recommend Ken Pollack Nissan Service for any Nissan you own. Fast service and courteous

Great service from all. On time very nice interaction

Ken pollock Nissan gave me a second chance. Paul the gentleman that help me. Was one of the nicest and down to earth salesman I’ve ever worked with. Thank you Paul.

My visit at Ken Pollock was in and out in a very reasonable time. The Technician was fantastic and very friendly in explaining what he had to do by the way my Nissan Altima was brought in for service because of a recall. I recommend Ken Pollock Nissan because of the way they treat their customers.Thank You for your prompt response to set up an appointment when I called about the notice I received about my vehicle being recalled

My son purchased a 2022 Nissan Ultima SV today and our Salesmen Mike K was truly amazing . He treated us like family and went above and beyond thank you so much Mike for everything you did for us . You are amazing and I will highly recommend you to all my family and friends .

I just bought a SUV there. They treated me like family. After the sell. If I have a question. I call them, they still treat me like family. My experience with has 100% positive

There service department is exceptional. Very friendly employees. They go above and beyond to accommodate.

Everyone was friendly and helpful. They made it so easy to make my purchase with no pressure. I will be back again! Thank You ????

Can’t say enough good things about them. We bought a used Nissan Frontier. Took it for a spin noticed a minor issue. They took care of it. Staff were great professional loved Dyann. Couldn’t have been more helpful. The mechanic also was. I absolutely recommend Ken Pollock Nissan.

more than helpful, would recommend them to everyone.

have leased my rogues from ken Pollock Nissan for the past 10 years I. have had excellent service when I purchased the cars I also get excellent service when I go for service the sales and staff are always courteous and friendly

dyann was great and personable and worked with us over a month knowing our situation. recommend her anytime!

My family and I are very happy with our new car. Paul is a great salesman and I'm very glad I got to meet him. Anyone who wants a car should definitely ask for him. Not only does he know a lot but he is also very friendly and a pleasure to do business with.

We knew exactly what we wanted before we even pulled into the lot, parked next to the truck we wanted, a very friendly salesman, Jesse, approached us, he seemed more like a friend than a salesman, no pressure, no nonsense, very friendly, we let him know the vehicle we were interested in, had all our peeps in a row before we arrived to make it easier on the salesman as well,  the whole experience was so smooth, felt like we were dealing with a good friend. Vehicle was priced very fair, checked out service department on site, the prices for service very fair. We scoured several other dealerships in our area looking for a new truck in our price range, no luck anywhere except for this dealership.

David the service advisor was very honest with his promises. From beginning to end on installing the belts I am very satisfied. David was also both extremely helpful and professional. I look forward to doing business with him in the future.

Fast and professional and if you know anything about dealing with a dealership, that’s uncommon. Knowledgeable and are not looking to sell you a bunch of things you don’t need.

This was the third vehicle I purchased from a Ken Pollock dealership. The fact that I went there a third time says a lot about my first two experiences. All three encounters were positive, pleasant and productive. Their willingness to negotiate is a testament to the entire sale/purchase process. It will be my first stop next time I am in need of a vehicle.

Got my first car here they’re super friendly and would help you out with everything and show you everything you need to know about your car

As I checked the tread depth on my Pathfinder I found it was down to 2 to 3/32 on all four tires. I called the parts department for a price and was told of a sale and my loyalty would get me a nice discount. Called service Tuesday afternoon and Mike got me in 1st thing Wednesday morning. Then after the change over and an alignment I was out the door by 9:30. Now I shouldn’t have any tire worries for at least another 50’000 miles. Thanks Mike and the crew

I always get my 2019 Nissan Murano serviced at Ken Pollock Nissan---They are friendly, courteous and very knowledgeable. The service Dept. is always prompt and on time. Excellent Service center. I would recommend this dealership to anyone.

Best car buying experience I ever had. Not pushy, just knowledgeable, friendly sales people. Gave me exactly what I wanted for my trade....no haggle. I would definitely go back here.

I called on a Monday for a problem with the climate control on my 19 Pathfinder. They had me come in 1st thing Tuesday. I was in and out in the time it took to drink a coffee ( which they provided) and was on my way in less than an hour

Best car buying experience I ever had. No pressure, just knowledgeable salespeople. If you need a car, new or used, go to Ken Pollock Nissan....ask for Jesse.

We had a great experience with Paul in buying a Rogue. First time dealing with Ken Pollock Nissan but we will definitely return. Paul was so friendly and not pushy and just came across as a friend.

The service department here is top notch. Nothing is ever to big or to small. Always accommodating and always fast, friendly and professional. Shout out to Dave and Allan for exceeding expectations always!!!!!

Great customer service . Never have any issues with Ken Pollack Nissan. Everyone is very friendly. Would recommend this dealership to anyone looking for a new vehicle.

Excellent dealership, they help me and my son obtain loans for new cars, excellent service and salesman. Price ranges and selection within our budget. KUDOS

Best sales and service team around this area. Just had my Murano serviced and as usual Allan was great. They are always timely and keep you well informed while you wait.

I arrived and my car was taken back about 15 minutes after I registered I was there. About 20 minutes latter I was told I pass my inspection but should get new tire. They did not have the ones I was planning to buy because they are being discontinued and suggest others. I am really enjoying my cars handling with these tires.

I'm very happy with the Titan XD. Dan Patton was very helpful during the process! I drove 2hrs 45 minutes Ken Pollock Nissan and they staff was great! I would definitely recommend them to friends and family.

Amazing service department. Was always kind and helpfu to all my needs and concerns. And the best part is that they keep you posted on what they are doing and what I would expect after and keep you updated for every single detail about what they find out which could be the problem. Before they do anything extra they let you know and the price. Everything up front about Service Department. Great experience. Will definitely return for my Nissan Armada regular service. Thanks again for leaving me SUPER SATISFIED!!!!!!

Excellent customer service in the service department!!!!!!!!!! Very professional and helpful!!!!!!! No intimidation at all…..especially as a woman who knows nothing about auto repairs!!!!!! Special thanks to Dave and Mike

Another great service experience! I was greeted immediately upon arrival and in and out in a very timely manner. Allan took the time to answer questions about an older truck I recently purchased. He is a great service advisor and always very helpful.

I own 2 Nissans and stopped by to have an item checked on my one and found out my second one was due for its service. Talked to the service manager about bringing it in and he scheduled me for the very next day at a time I could make. My car was taken by a tech within minutes and within an hour it was finished. I won take my cars anywhere else . Dave and his crew are the best